BETEC's expressed aim is to offer you selected, intriguing product concepts from all over the world, that match your requirements and fulfil your expectations. Alongside practicability, we place great emphasis on attractive design and premium-grade quality of the products. We attach the greatest importance to offering you exclusively first class goods. Customer satisfaction is our first priority. If, in spite of this, you have any cause for complaint in respect of our services: - please contact us - we are always glad to assist in solving any problem that may arise. That's the only way to achieve our highest aim: - to win your confidence as a regular, satisfied customer of our enterprise.

What you should know The details Processing sales by E-Mail Buyers Handling Information :

1. After the purchase, you will receive an order confirmation.
2. Here you can change the delivery address.
3. At the end you recieve our Bank and payment details.


An invoice including a VAT statement will be issued for each order. Please, always state the transaction number as well as your family name on your payment transfer. When the purchase value is credited to our account your order will be dispatched immediately. Deliveries are made daily by DHL or GLS. Please note that bank transactions may take up to 3 working days! Delivery times to abroad vary from 5 to10 days according to the applicable country. Our fully automated order processing system guarantees prompt handling of your order. For this reason it is very important that the transaction number and your family name are stated as the reason for payment on your bank transfer. This guarantees prompt conclusion of the complete Ebay transaction. Convenient payment options: ... easy payment:
We accept payment by: -Credit or Debit Card via PAYPAL ONLY. - PayPal and Paypal PLUS: - using PayPal your purchase is secured up to 500 Euro. When payment is made using PayPal we try to ensure same-day dispatch of the goods. Important: Please wait for your payment until you have received our e-mail. - Cash payment on collection . We kindly request you to contact us in this case to agree a suitable time for collection.( For Germany only)

- Bank -Transfer Delivery times: .... only just ordered – already received . Orders are dispatched immediately on receipt of payment. Deliveries are made daily by DHL. Please note that bank transactions may take up to 3 working days! The normal delivery time is 24 - 48 hours. All consignments are covered by insurance. We use high-grade packaging materials to ensure that the products reach you in good condition. Delivery times to abroad vary from 5 to 10 days according to the applicable country. You have not received the goods yet?

You will recieve an information, when the goods are ready for dispatch from our warehouse. The delivery ( international dispatch) of goods takes between 1week and 10 days. If you then have still not received the goods, please send us a short message stating the relevant details and we will look into the processing of your order and inform you of the delivery status. Shipping costs made simple By applying favourable fixed-rate shipping costs, we take care of most incidental costs for you. In plain language: You only pay a fixed rate of 5.00 Euro per order toward the costs of carriage and packing. Irrespective of the weight of your package, only this favourable, standard delivery rate is charged for carriage and protective packaging. If you purchase several articles then you will only be charged once for delivery up to a total weight of 5 kg. The charge amounts to 5.00 Euro for delivery within Germany. Save on delivery charges by purchasing several articles! Please refer to our table of delivery charges for the cost of dispatch to abroad. For delivery charges to other destinations please enquire. Deliveries are made daily by DHL. All consignments are covered by insurance. We use high-grade packaging materials to ensure that the products reach you in good condition. When the purchase value is credited to our account your order will be dispatched immediately. Deliveries are made daily by DHL. Please note that bank transactions may take up to 3 working days! Handling & Shipping

Contact: BETEC
Herzogstrasse 55
D- 63263 Neu-Isenburg
Tel.: 06102 - 31067
Fax: 06102- 320859
E-Mail: info@betec-ideen.de
Web: www.betec.cc
DE114010676

Benefits & guarantees

Superior products Guaranteed quality - excellent products and excellent service: We want you to enjoy lasting satisfaction from our premium quality products.
That's why our shop only offers carefully selected articles that satisfy our highest standards of quality. ....yet still it's not right? During the warranty period of six month after delivery, you retain the optional guarantee claims: - either for us to repair the article (rectification) or for us to exchange the article in part or in whole (re-supply). Even after the manufacturer's guarantee has elapsed, should a product be in need of repair we would be glad to arrange for the repair on your behalf - at a favourable price and without problems. Betec honours the legally prescribed warranty conditions for all goods supplied by Betec. The warranty period commences on receipt of the goods. Please note that any guarantee claims and warranty service can only be handled after presentation of a copy of the sales invoice. Before returning goods, please contact us in writing. INVOICE & WARRANTY - As a fully registered Company, we will issue a full VAT Invoice.  Please keep this as it is your proof of purchase and will be needed should you ever need to register a warranty claim. You can contact our Info Center any time at: info@betec-ideen.de Purchase at favourable prices Price guarantee - purchase at favourable prices: - quality products do not necessarily have to be expensive too. That's why the prices for our articles are so closely calculated. We offer many branded products. Risk-free purchase with satisfaction guaranteed Buying on the internet is always a question of trust. In order to give you the highest possible security when you opt for a purchase, you can rely on our comprehensive guarantee and customer services. Consumers having their delivery address within Germany can, if they are not unreservedly satisfied with an article delivered by us, return the unused article to us with the original packaging within a period of 14 days . You will receive a full refund by return for the value of the goods you paid. Please notify us in writing first that you wish to send an article back. We will give you our immediate assistance. Our Customer Services Department will also be pleased to answer your questions by telephone between the hours of 0800 and 1600 h Monday to Friday. Return deliveries should be sent to:

BETEC
Herzogstrasse 55
D- 63263 Neu-Isenburg
Tel.: 06102 - 31067
Fax: 06102- 320859
E-Mail: info@betec-ideen.de
Web: www.betec.cc
DE114010676

Corporate customer service

If you are interested in receiving larger quantities of a particular article, we would be pleased to inform you of our special conditions and attractive discounts applying to large consumers and corporate customers. As an experienced full-service internet company we can offer our commercial customers professional and targeted advice regarding exclusive gifts for your valued customers, business acquaintances and employees. We can offer you interesting and intriguing articles ranging from unusual "give-away" items to premium value "high-tech products". Our Corporate Customer Service would be pleased to advise you. Personal advisory service You have enquiries, suggestions, requests, criticism? - Please feel free to contact us. We often receive enquiries that cannot be fully answered on the basis of the product description. Should you have any questions regarding our articles, reduced delivery times or any special requests, please just call us! We look forward to receiving your call.

BETEC
Herzogstrasse 55
D- 63263 Neu-Isenburg
Tel.: 06102 - 31067
Fax: 06102- 320859
E-Mail: info@betec-ideen.de
Web: www.betec.cc
DE114010676